Richard Branson

Making banking better for five years

In January 2012, we set out on our quest to make banking better.

We promised to do five things. Now five years on, we wanted to share how we’ve done.

Our five promises in 2012

1. We’ll genuinely care about you and your money. Not rush in to sell to you.

Five years on…

  • No one at Virgin Money has earned an incentive or bonus based on their individual product sales in the last five years.
  • We’ve opened seven award-winning Virgin Money Lounges in the UK, where customers can relax without being sold to.

You’ve told us you love them, so we’ll be opening more.

Sheffield Lounge Bowling Lanes

2. We’ll put customer service ahead of cost-cutting.  People ahead of account numbers.

Five years on…

We’ve won many awards for our service over the last five years, and we’re always investing to make things better.

Based on our ‘net promoter score’, our service is up there with the very best of any bank in the UK.

3. We’ll create straightforward, no-nonsense products with the reassurance that there’s no sting in the tail.

Five years on…

We’re proud of our simple, transparent product range, including:

  • Savings accounts with no introductory bonuses, so you don’t need to keep moving your money around.
  • Mortgages with flexibility built in as standard.
  • Current accounts designed to help you out, not catch you out.
  • Credit cards where the rate you see advertised is the rate you’ll get if accepted.

4. We’ll make a fair profit. Not an excessive one.

Five years on…

  • We’re proud our business has grown into making a profit in the last five years, without it being at the expense of offering great value products.
  • We’re committed to staying competitive for our customers,  so you’ll often find us at the very top of the best-buy tables.

5. We’ll use our expertise to do some good in the world.

Five years on…

  • We’ve continued to build on the success of Virgin Money Giving – our not-for-profit
    fundraising website.
  • Fundraisers have used it to raise over £500 million pounds since it launched.

Virgin Money London Marathon £250m

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