Help fight financial fraud

Help Fight Financial Fraud

Virgin Money are proud to be joining forces with other UK banks to support Financial Fraud Action UK’s Take Five campaign. An estimated 1 in 10 people in the UK have fallen victim to financial fraud and there were a staggering 1.5 million incidents in 2015 – costing the UK £755 million.

The Take 5 campaign aims to educate people on how best to protect themselves against financial fraud and urges everyone to do one very simple thing – think before they act.

Drop in to one of our surgeries

Thursday 16 March is ‘Take 5 Day’ so our Virgin Money Lounges across the country are laying on free educational surgeries where you can learn how to protect yourself against scammers and how to report fraud. These hour long sessions will include a short presentation from a Financial Fraud expert, and the audience will have the opportunity to ask their own questions. Refreshments will be provided and customers are welcome to bring guests along.

Book your place

To book your free place, please use the buttons below and you will be taken to the Eventbrite ticketing website:

Glasgow 16 March10amBook a place
Glasgow 16 March3pmBook a place
London Haymarket 16 March10amBook a place
London Haymarket 16 March3pmBook a place
Manchester* 16 March10amBook a place
Manchester* 16 March3pmBook a place
Norwich* 16 March10amBook a place
Norwich* 16 March3pmBook a place
Sheffield 16 March10amBook a place
Sheffield 16 March3pmBook a place

Please note that our Edinburgh Lounge will be running an Advice Desk where you can drop in at any time between 10am and 3pm.

*Events at Manchester and Norwich Lounges will take place on the 1st floor where there is no step free access. If you need assitance with stairs please contact the Lounge directly and they will make arrangements for you.

5 key things to remember

Here are some of the basic rules you probably already know, but might forget if you feel flustered, pressurised or rushed into sharing information:

  1. Never disclose security details, such as your PIN or full banking password.
  2. Don’t assume an email request, text or phone call is genuine – people aren’t always who they say they are.
  3. Don’t be rushed – a genuine bank or organisation won’t mind waiting to give you time to stop and think.
  4. Listen to your instincts – if something feels wrong then it usually is right to pause and question it
  5. Stay in control – don’t panic and make a decision you’ll regret. Have the confidence to refuse an unusual request for information.

If you’ve done all that and still feel unsure, don’t hesitate to contact your bank or financial service provider on a number you trust – such as the one listed on their website or on the back of your payment card.

So remember to take a moment to think before responding to any financial requests. And make sure you spread the word to help friends and family protect themselves too.

More information can be found here:,


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